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Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance. Jeremy Hope, Steve Player

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ISBN: 9781422141953 | 416 pages | 11 Mb

• Beyond Performance Management: Why, When, and How to Use 40 Tools and Best Practices for Superior Business Performance
• Jeremy Hope, Steve Player
• Page: 416
• Format: pdf, ePub, fb2, mobi
• ISBN: 9781422141953
• Publisher: Harvard Business Review Press

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Overview

There are more than enough tools but there to manage business performance and workplace processes. In your job as a manager, you're expected to decide which ones are right for your business. But how do you cut through the clutter? This book will help you understand the wide range of management tools and practices being used in business today. It's your guide to selecting and implementing only those tools you heed and keeping your team and your business on track. Activity-based costing Balanced scorecard Benchmarking Best-practice reporting Business analytics Business intelligence Business process reengineering Customer relationship management Customer value proposition Dynamic resource management Economic value added Enterprise resource planning systems Enterprise risk management Executive compensation Expense management Intangible assets Investment (portfolio) management Key performance indicators Key value drivers Knowledge management Lean accounting Lean manufacturing Lean services Loyalty management Mission statements Open book management Outsourcing and off shoring Performance appraisals Profit-sharing schemes Recognition and rewards Revenue growth analysis Rolling forecasts Shared services Six Sigma Strategic and profïtable customers Strategic planning Stretch goals Sustainability Target costing Total quality management

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